Shipping and Return Policy
I. Shipping policies
1. Send in Lima Metropolitana
- The service prices vary by geographical area, depending on the distance a fee is applied.
- The estimated delivery time for metropolitan Lima is 48 working hours maximum.
- If the customer chooses an alternative delivery service to that proposed by Elemento Chocolates, we are completely removed from any responsibility for the transport of the product.
- The delivery express is a delivery service in less than 02 hours and is limited by a geographical area.
- We provide free delivery for orders that exceed the S / 200, as long as they are within Metropolitan Lima.
- Our deliverys only take place from Monday to Friday from 9: 00 to 6: 00 pm (excluding holidays).
2. Interprovincial or international envoys
- We carry out offices to the province through OLVA COURIER, the price varies according to the geographical area and the weight of the package.
- The deliveries outside of Lima Metropolitana take about 07 working days, any delay depends directly on the transport company, therefore ELEMENTO CHOCOLATES does not take responsibility for this. If the customer chooses an alternative delivery service to that proposed by Elemento Chocolates, we are completely removed from any responsibility for the transport of the product.
- For international shipments, the Chocolate Element is not responsible for the payment of nationalization taxes or currency exchange rate amounts.
3. I pick up in store
Address: Av. La Paz 356, of 302 Miraflores.
Time: Monday to Friday from 9am to 12pm.
II. Returns and changes
- No money returns are accepted except in the cases set out in Articles 97 and 98 of the Consumer Protection and Defence Code.
- Any change or return will be requested until 7 calendar days (counted Monday to Sunday included holidays), from the delivery of the product. To do this, it is essential to have: (i) the complete product as delivered, that is, all the items (packaging, accessories) and (ii) the original documentation (sales / invoice ticket). No change or return shall be accepted after this period. In the case of products under promotion, the delivery of all products included in the relevant promotion is also required.
- Reason for return: Flawed / expired product, damaged external packaging or not the product purchased.
- If we reject, decline or cancel your order after you have made the payment, we will notify you and reimburse you for the amount paid. If there are errors in the virtual store that affect your order or if there is an error in the price or discount of the product you requested, we reserve the right to correct the error and we will strive to notify it as soon as possible once the incidence has been detected. In this case, you can choose to buy the product at the right price or cancel your order and we will reimburse you for the amount paid. It should be noted that the time limit for the corresponding amount of reimbursement will depend on the bank that was used for payment.
- To make any change and / or return, the user must manage it through our customer services channels to the Whatsapp + 51 941 313 876 or to the e-mail ysel @ elementochocolates.com. The service is from Monday to Friday from 9: 00 am to 6: 00 pm.
III. Responsibilities
- Our website uses a payment gateway called CULQUI to make the charges, this allows you to make online purchases through your credit or debit cards. This payment will finally be effective by the bank of each user for the order to be approved and made with the delivery.
- CHOCOLATES ELEMENTO is not held responsible for any problem that is generated by the paywalkway or by the bank from which it tries to pay.
- The release managed by ELEMENTO CHOCOLATES will be our responsibility until the product is delivered to the courier. The user-generated offices are the absolute responsibility of the user.